Shipping policy

Shipping Policy

Effective Date: July 14, 2026

Thank you for shopping with Pokecardd. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During busy periods, holidays, or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • United Kingdom: 3–6 business days

  • United States: 3–6 business days

  • Canada: 5–15 business days

  • Europe: 5–15 business days

  • Australia & New Zealand: 7–20 business days

  • Rest of the World: 10–25 business days

Please note that these delivery times are estimates and are not guaranteed. Delays caused by customs, weather, courier services, or other circumstances beyond our control may occur.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and selected shipping method.

If free shipping is offered, the promotion and eligibility requirements will be displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow up to 48 hours for tracking updates to appear.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered, please contact us immediately. We will do our best to update your order before it is shipped.

Pokecardd is not responsible for packages delivered to an incorrect address provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue.

Damaged Items

If your order arrives damaged, please notify us within 7 days of delivery.

Please include:

  • Your order number.

  • Photos of the damaged item.

  • Photos of the shipping packaging.

After reviewing your request, we will arrange a replacement or refund where appropriate.

Contact Us

If you have any questions regarding shipping, please contact us:

Pokecardd

Email: contact@pokecardd.shop

Phone: +1 (479) 345-1674

Address:

9 Traill Street

Roughburn, PH31 0RB

United Kingdom