Frequently Asked Questions (FAQ)

Welcome to the Pokecardd FAQ. Here you will find answers to common questions about our products, orders, shipping, payments, and returns.

About Our Products

What products does Pokecardd sell?

Pokecardd offers collectible products and items for fans and collectors. We carefully select products that provide an enjoyable experience for customers who love collecting.

Are your products new?

Yes, our products are sold as new unless otherwise stated in the product description.

Are product images accurate?

We make every effort to display our products as accurately as possible. However, colors, packaging, and appearance may slightly vary depending on your device settings, lighting, or manufacturer updates.

Are Pokémon products official?

Product details and descriptions will indicate the nature of each item. Any third-party trademarks belong to their respective owners. Pokecardd is not affiliated with or endorsed by The Pokémon Company, Nintendo, Game Freak, or Creatures Inc. unless explicitly stated.

Orders

How do I place an order?

Simply:

Choose your product.
Add it to your cart.
Proceed to checkout.
Enter your shipping and payment information.
Confirm your order.

You will receive an order confirmation email after your purchase is completed.

Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible.

Orders can only be canceled or modified before they are processed or shipped. Once an order has been shipped, it must follow our Return & Refund Policy.

How do I know if my order was successful?

After completing your purchase, you will receive an order confirmation email. If you do not receive it, please check your spam folder or contact our support team.

Shipping

How long does shipping take?

Estimated delivery times:

United Kingdom: 2–7 business days
United States: 5–12 business days
Europe: 5–15 business days
International: 10–25 business days

Delivery times may vary depending on your location and shipping conditions.

Will I receive tracking information?

Yes, when tracking is available, you will receive a shipping confirmation email with your tracking details.

Please allow up to 48 hours for tracking information to update.

What if my package is delayed?

Shipping delays can occasionally happen due to carriers, customs, weather, or other factors outside our control.

If your order is significantly delayed, please contact us and we will assist you.

Do I have to pay customs fees?

International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout and may include credit cards, debit cards, and other secure payment options supported by our payment providers.

Is my payment information secure?

Yes. Payments are processed through secure payment providers. Pokecardd does not store your complete payment card details.

Returns & Refunds

Do you accept returns?

Yes. Returns may be requested within 30 days of receiving your order, provided the item meets our return requirements.

How do I request a return?

Your order number.
Reason for the return.
Photos if the item is damaged or incorrect.

Our team will guide you through the return process.

What items cannot be returned?

Non-returnable items may include:

Opened or unsealed collectible products.
Used or damaged items caused by the customer.
Digital products.
Personalized products.

How long do refunds take?

Once a return is approved and processed, refunds are usually completed within 5–10 business days, depending on your payment provider.

Customer Support

How can I contact Pokecardd?

You can contact us through:

Email: contact@pokecardd.shop

Phone: +1 (479) 345-1674

Address:

9 Traill Street

Roughburn, PH31 0RB

United Kingdom

When will I receive a response?

We aim to respond to customer inquiries within 24–48 business hours.

Thank you for choosing Pokecardd. We are always happy to help and make your shopping experience as smooth as possible.